The national airline of Malaysia, Malaysia Airlines (MAS Air), is based in Kuala Lumpur. One of the biggest airlines in Asia, the company operates 330 daily flights to more than 50 locations, carrying 40,000 passengers, and owns the MASWings and Firefly subsidiaries. Regional routes that Malaysia Airlines doesn’t prioritise are flown by these airlines. A number of airlines, including Air Mauritius, All Nippon Airways, British Airways, American Airlines, Oman Air, Philippine Airlines, Japan Airlines, Qatar Airways, Turkish Airlines, and others have codeshare arrangements with Malaysia Airlines. In order to provide its customers with a worldwide network linking Malaysia to more than 90 destinations on the Emirates network spanning Europe, the Middle East, Africa, and the Americas, Malaysia Airlines and Emirates inked an agreement in December 2015 to expand their collaboration. On Emirates flights to Europe, the Middle East, Africa, and the Americas, Malaysia Airlines will add its code. In exchange, Emirates will place its code on Malaysia Airlines flights to certain destinations in the Asia Pacific area as well as local routes in Malaysia and South East Asia. PayPal may be used to purchase flights on Malaysia Airlines, and Alternative Airlines ticket coupons can be used to save money on travel.
OVERVIEW
Contents
Malaysia Airlines is the country’s flag airline and a member of the Oneworld airline alliance. Subsidiaries MASKargo and MAS Wings continue to use the initials MAS. Malaysia Airlines’ main office is located in Kuala Lumpur’s international airport. It operates primarily from Kuala Lumpur International Airport and from secondary hubs in Kota Kinabalu and Kuching to destinations around Asia, Oceania, and Europe. Malaysia Airlines owns two subsidiary airlines, Firefly and MASwings. Firefly provides regularly scheduled flights from its two main hubs, Penang International Airport and Subang International Airport. Khazanah Nasional, the sovereign wealth fund of Malaysia’s government, said in August 2014 that it wanted to renationalize the airline by acquiring the remaining shares. Since September 2015, Malaysia Airlines Berhad has owned and operated the airline. It is a part of the Malaysia Aviation Group (MAG), a global aviation firm composed of a number of aviation business portfolios created to satisfy Malaysians’ need for air travel. With seamless travel to up to 1,000 destinations in more than 170 territories and access to more than 650 airport lounges globally as a one-world Alliance member, Malaysia Airlines offers enhanced connectivity.
Malaysia Airlines was Malayan Airways Limited, which was founded in Singapore in the 1930s and took off on its first commercial trip in 1947. It was renamed Malaysian Airways in 1963, the year Malaysia became a sovereign state. Following Singapore’s separation in 1966, the airline was called Malaysia-Singapore Carriers (MSA), and its assets were divided into two separate national carriers, Malaysian Airlines System (MAS, subsequently renamed Malaysia Airlines), and Singapore Airlines, in 1972. The most convenient way to go to, from, and within Malaysia is by air via Malaysia Airlines, the nation’s national airline. Every day, Malaysia Airlines flies up to 40,000 passengers on thrilling journeys that are shaped by the country’s vibrant variety. On all of its flights, Malaysia Airlines offers Business Class; however, on flights using A350 aircraft, they also offer a service called Business Suite. This is merely the former Malaysia Airlines First Class service with a different name. Business Suite offers an experience that is equivalent to First Class, although it should not be confused with Malaysia Airlines Business Class.
The Hub—Kuala Lumpur International Airport
- Kuala Lumpur International Airport is the hub airport. One of the busiest airports in South East Asia is Kuala Lumpur International Airport, which serves as Malaysia’s primary international airport. It serves the larger conurbation of the city and is located in the Sepang District of Selangor, some 45 km (28 mi) south of Kuala Lumpur. With over 13 million passengers, 500,000+ tonnes of cargo, and over 120,000 aircraft movements in 2020, Kuala Lumpur International Airport will rank as the 23rd busiest airport in the world by passenger traffic.
- There are two passenger terminals at Kuala Lumpur International Airport: KLIA Main, the original terminal, and KLIA2, the newest terminal. The two runways are separated by the KLIA Main. In the main terminal, there are more than 200 check-in counters, distributed over 6 distinct islands and denoted by the letters A through M (I is the exception). The biggest terminal designed just for low-cost airlines, Terminal 2, was created in response to the region’s explosive rise in low-cost travel.
- It serves as the hub airport for Malindo Air, AirAsia, AirAsia X MYAirline, and Malaysia Airlines. Additionally, Air Astana, Air China, Air France, Air Mauritius, AirAsia, flyGlobal, Cathay Pacific, Korean Air, Kuwait Airways, Lion Air, and Lufthansa fly to and from Kuala Lumpur International Airport.
Characteristics of Malaysia Airlines
One of the top airlines in the Australasian area is Malaysia Airlines.
You will always have a great time travelling with Malaysia Airlines, regardless of the ticket class you have or the distance of the trip. However, their Economy cabins, especially on international and short-haul flights, offer a pleasant experience. The second dish of their famed satay skewers with creamy peanut sauce is best experienced when seated in the roomy Business Class cabin.
Excellent Service
A full-service airline is Malaysia Airlines. Similar to OneWorld partners Qantas or Cathay Pacific, your ticket includes checked baggage. The same is true for any meals, snacks, drinks, or entertainment provided during flight. Their personnel, especially the women who wear traditional batik print skirts, are immaculately attired and go above and beyond to fulfill your needs. The service is comparable to that of other international airlines, and the seats are comfortable.
You might be able to score a fantastic flight price and an upgrade.
In 2011, Malaysia Carriers unveiled new A380 aircraft with new interior designs and improved menus. Malaysia Airlines has worked hard to position itself as one of Asia’s top airlines. Malaysia Airlines continues to put a lot of effort into offering a top-notch in-flight experience today. New A350 aircraft are being leased and will start flying on routes to London, Auckland, and Tokyo in late 2017. This information was just recently made public. With their improved service across the board, what better time to get a cheap ticket that includes checked baggage, drinks, and meals? All of this is offered for only slightly more than what other low-cost carriers charge for similar items. Another option is to see if you can use your air miles to upgrade to Malaysia Airlines Business class if you feel like treating yourself and having some air miles. It’s worth it for the spacious chairs, in-seat electricity, and delicious satay.
Check-in for Malaysia Airlines
Now that Malaysia Airlines offers Web Check-in, there is no longer a need to wait in lengthy lineups at airports. Between 48 hours and 90 minutes before the planned departure of the flights, you can check in using the Web Check-in service from any location. By accessing the web check-in portal and entering their booking reference or e-ticket number, passengers may check-in online for a Malaysia Airlines flight. Online check-in is available 48 hours prior to the planned departure time of Malaysia Airlines flights and closes 90 minutes prior. There are several locations where Malaysia Airlines does not allow web check-in.
Entertainment
Malaysia Airlines, To ensure that customers have the best flying experience possible, Malaysia Airlines offers a variety of inflight entertainment options. Its entertainment systems include radio, TV, movies, and even audio on demand. On the A380, A350, A330-300, and B737-800 aircraft, audio video is offered. Onboard B737-800 aircraft, overhead displays and portable players are accessible. Business Class is also offered on B737-800 aircraft.
On the AUS-KUL route, just two airlines are in service.
There are just two airlines that fly from Australia to Kuala Lumpur, despite the fact that KLIA is one of Asia’s busiest airports for travellers, whether they are visiting Kuala Lumpur or merely stopping by. Budget carrier AirAsia X is the other airline operating on the route, with full service provided by Malaysia Airlines. Recently, low-cost Malindo Air, which will shortly change its name to Batik Air, began offering flights between Perth and Kuala Lumpur. In the near future, they could introduce flights to Brisbane as well.
Meal Choices
Various food options are available for in-flight meals on Malaysia Airlines, depending on the class of travel and the flight itinerary. Passengers travelling in economy class have the option to pre-order anything from refreshments to congratulatory cakes. In order to offer a more individualised eating experience, First and Business Class guests have access to the “Chef on-Call” option. Here are the menus for “Chef on-Call,” which may be ordered at least 24 hours in advance of departure.
Safety
They sincerely prioritise safety. After the MH370 incident, as the airline faced the risk of going into administration, calls were made for it to alter its name to MAH, one of the airlines used by lesser-known names. Despite being devastated by a second tragedy, they persisted and instead focused on making sure that customers and the public understand that safety is their first priority. Malaysia Airlines does far better than many other Asian airlines trying to enter the Australian market, even though their record isn’t as spotless as Qantas’. The German company JACDEC, which publishes annual safety rankings of airlines around the world, rates Garuda Indonesia, which currently operates multiple daily flights from locations throughout Australia to Indonesia, and low-cost Indonesian carrier Lion Air, which plans to enter the Australian market in the coming years, as having a lower safety rating than Malaysia Airlines.
Program for frequent flyers
Enrich is the name of Malaysia Airlines’ frequent flyer programme, which rewards frequent passengers. On Malaysia Airlines, Oneworld member airlines, and Enrich partner airlines, Enrich Miles can be redeemed for award travel. The Enrich Blue Card and Enrich Silver, Gold, and Platinum membership levels are available to Enrich members. Passengers who purchase Enrich Platinum are entitled to Meet & Greet Service, Platinum Lounge access at KLIA, Priority Reservation Waitlist, and Guaranteed Seat.
Airline Check-In
By visiting the check-in counter or utilising the self-service check-in kiosk, passengers may check in for their Malaysia Airlines aircraft at the airport. For domestic flights, check-in counters and self-service kiosks close 45 minutes before to departure; for international flights, they close an hour prior.
These were the features of Malaysia airlines.
How will I get my boarding pass?
On the check-in confirmation screen, scroll down and click the “Send boarding passes” button. Then, choose the boarding pass delivery method of your choice. The methods listed below can be used to send boarding passes:
- Email delivered in PDF format to the registered email address of the traveller
- A link to the boarding pass will be emailed to you through SMS (SMS will be sent to the telephone number registered to the traveller)
- Once you have checked in successfully, you may download your boarding pass (if Online Check-in is performed through the Malaysia Airlines website)
- boarding pass retrieval within an app (if Online Check-in is performed through MH mobile app)
- Save your boarding pass to Apple Wallet on your iPhone (if Online Check-in is performed through MH mobile app for iOS)
- Save your boarding pass to the Passbook app on your Android phone (if Online Check-in is performed through MH mobile app for Android)
Types of BAGGAGE on Malaysia Airlines
- Carry-On Baggage: On Malaysia Airlines flights, carry-on luggage cannot weigh more than 7 kg (15 lbs) or measure more than 115 cm (45 ins) in length, height, and width. If you bring any forbidden goods in your carry-on, airport security will confiscate them and dispose of them. Items that are prohibited include illicit narcotics, pointed instruments, and drinks larger than 100 ml.
- Verified or Checked Baggage: On Malaysia Airlines flights, First Class passengers are permitted two pieces of checked luggage with a combined weight limit of 50kg/110lbs. On Malaysia Airlines flights, business class passengers are permitted two pieces of checked luggage with a combined weight limit of 40kg (88lbs). Malaysia Airlines allows passengers travelling in Economy Class to bring two pieces of luggage with a combined weight limit of 30kg/66lbs. Passengers in First and Business Class are entitled to two pieces of checked luggage apiece, whereas those in Economy Class are only permitted one.
ECONOMY CLASS
- Coach, often known as economy class on Malaysia Airlines, offers comfortable seating and enough legroom for every passenger.
Facilities for Economy Class
- In-flight entertainment with a personal television screen for each passenger, a power outlet, a USB port, and a delectable meal either breakfast, lunch, or supper, depending on the time of day are all amenities offered in Malaysia Airlines Economy Class.
Seats in economy class
- There is enough legroom and breadth space in Economy Class seats, and they can recline.
- Aircraft have a range of seat configurations, from 3x3x3 to 2x4x2.
BUSINESS CLASS
Using Malaysia Airlines’ Business Class
Airport experience
- Kuala Lumpur International Airport, or KLIA, is the main international airport serving Malaysia and one of the busiest airports in Southeast Asia. It is located in the Sepang neighbourhood of Selangor, some 45 kilometers south of Kuala Lumpur.
- The Main Terminal Building, which mostly services domestic planes, and the Satellite Building, which manages international arrivals and departures, are the two main terminals. The Aerotrain is a “automated people mover” with three roomy vehicles that shuttles passengers between the two main terminals. It has no driver. It has a 3,000 passenger per hour capacity.
- An important aspect of Kuala Lumpur International Airport is The Jungle Boardwalk, a glass-domed forest with more than 3,500 trees in the Central Hub of the Satellite Building. The view is a welcome contrast from the regular airport environment when you take a stroll through the deep woodland duckboards. According to Japanese architect Kisho Kurokawa, the goal of its design was “the airport in the forest, and the forest in the airport.”
- French architect Paul Andreu was similarly motivated while creating his “garden within the airport” at Jakarta’s Soekarno-Hatta International Airport. Malaysia Airlines operates three “Golden Lounges” at KLIA, each with a stylish décor, top-notch facilities, and delicious Malaysian cuisine.
- Business class passengers get free access, while everyone else must pay for it.
- The Mezzanine Floor on Level 2 of the Satellite Building is where you’ll find the International Golden Lounge, which has views of several runways. Near Contact Pier, there are two Golden Lounges: one on Level 3 of Domestic Terminal A and one on Level 4 of the Main Terminal Building.
- There are showers in the restrooms, family and nursing rooms, nap rooms, and Muslim prayer rooms in the International Golden Lounge (suitable for mobility-impaired travellers).
- Most seats provide integrated USB and universal connections in addition to free Wi-Fi, however, the speed may vary. Despite being a large and warm space, it could become congested (Kuala Lumpur is home to the 23rd busiest airport in the world).
- Malaysia Airlines operates Golden Lounges in Kuching and Kota Kinabalu. Business Class passengers in other cities have access to contract lounges before boarding their flight, many of which are linked to Malaysia Airlines’ Oneworld partners.
Cabin & Seat
- The flagship Airbus A350-900 of Malaysia Airlines offers 35 Business Class seats and four fully enclosed Business Suites, as opposed to the Airbus A330-27 300’s Business Class seats.
- The business class layout on both types of aircraft is confusing, with rows switching between a 1-2-1 and a 1-2-2 configuration.
- Couples may choose two seats adjacent to one another, while lone travellers will find the most space and privacy in the prized “throne seats” on the right side of the cabin.
- There are a variety of seating options available for passengers with different tastes, but before selecting a seat, be sure to carefully check the seating chart. The seat is 22 inches wide, 44 inches in pitch, and 78 inches long when fully flat.
- A retractable armrest and a firmness-adjustable seat are available for those with restricted mobility. A work desk, mood lighting, vanity with mirror, bottle and phone storage, and a coat hook are all included with each chair.
- Both a 115v AC PED power source and a USB 2.0 port are available. A limited number of Airbus A330-200s that were formerly used by Air Berlin are being flown by Malaysia Airlines.
- All of these planes have 19 full-flat Business Class seats arranged in a more conventional 1-2-1 style. The majority of airlines and aircraft utilise these planes primarily for regional flights.
- The flight search on BusinessClass.com includes images, videos, and seat layouts. The elements that are highlighted in search results are the seat pitch, width, and recline. You may see the seat and cabin configuration of the journey that intrigues you before deciding.
Cuisine
- Malaysia Airlines is one of the few airlines in the world that lets its Business Class passengers select their meals in advance from a sizable menu.
- Chef-on-Call, a service offered by the airline, takes pre-orders from 30 days to 24 hours before travel and includes western and Malaysian favourites, healthier selections, and culinary guidance from a variety of chefs.
- The national dish of Malaysia, nasi lemak with prawn sambal, which consists of coconut pandan rice served with egg, fried anchovies, and crunchy peanuts, as well as various options can be found depending on the itinerary. Scrambled eggs with beef steak, chicken sausage, asparagus, vine-ripened tomatoes, button mushrooms, and fluffy potato souffle are a few possible breakfast alternatives.
- Poppadom buns, mango chutney, cucumber raita, steaming rice, sautéed hot baby okra, and Malaysian red snapper curry are all included. The main dish is served directly on linen-covered tables on long-haul flights rather than on trays, creating a more restaurant-like atmosphere.
- The major parts’ onboard plating improves appearance. On flights that provide an additional meal service, the second course may be served on a linen-linen tray. No review of Malaysia Airlines’ dining options would be complete without mentioning the airline’s renowned satay sticks (beef or chicken), which compare incredibly favourably with genuine Malaysian street food.
- Since 1973, the popular satay sticks with chunky peanut sauce have been served on board most international flights. Malaysia Airlines’ catering department in Kuala Lumpur personally chargrills each stick of satay, lifting up to 17,000 sticks on busy days.
- On every Malaysia Airlines aircraft, all meals are prepared in accordance with local and international halal standards. Malaysia Airlines offers specialised meals to satisfy various dietary, medical, and religious needs.
- Special dietary meals are only offered on a small number of flights, and reservations are required 24 hours in advance. Kosher cuisine is only available on the Australian and London itineraries. Baby and child meals are available.
Service
- As they board the aircraft, Malaysia Airlines customers are treated to traditional Malaysian music performed on gamelan and sitar.
- The boarding music was specially composed for the airline to offer customers a taste of Malaysia through a magnificent harmony that symbolises the nation’s score of different cultures.
- All of the women who work in the cabins wear sarong kebayas decorated with local flowers like hibiscus and jasmine. It matches the sarong kebaya worn by Singapore Airlines’ cabin employees and has been the airline’s trademark since 1972. It is justly regarded as one of the most beautiful uniforms for cabin crew throughout the globe.
- Malaysia Airlines has a well-deserved reputation for offering excellent service, and its cabin crew members are kind, helpful, and light-handed in a pleasant way. However, there is a lot of variation in the in-flight experience, just as with other airlines.
Entertainment
- Individual 16-inch high-definition touchscreens are available in each Malaysia Airlines Business Class seat, and they can be used in accordance with a touchpad device.
- The system is responsive and has access to 500 music and spoken word albums, over 300 television episodes, and lots of activities to keep kids occupied. Popular movies from Malaysia, China, Japan, and India are all included in the system’s broad collection.
- Every A350 aircraft has Wi-Fi, or MHconnect, which offers a range of internet solutions to suit your needs. The airline is steadily expanding its fleet of A330 aircraft. The flight search on BusinessClass.com includes details on Wi-Fi and in-flight entertainment.
Beverages
- Customers may not be aware of Malaysia Airlines’ alcohol policy, which has been in place since the start of 2016, especially if they are switching from a long-haul to a regional flight.
- Wine, beer, and spirits are available to Business Class passengers on Malaysia Airlines flights longer than three hours, even during Ramadan; nevertheless, the airline is a dry airline on shorter flights.
- Pre-departure refreshments are offered to Business Class passengers, but don’t be surprised if the options are either water, juice, or a proprietary drink that resembles a virgin mojito and is made with pandan syrup, a specialty of Malaysia.
- However, cabin staff will be happy to bring Champagne if you want it at most departure airports. Although Malaysia Airlines offers a pretty standard selection of coffee and tea, for a truly memorable experience, try “The Tarik,” the national beverage of Malaysia.
- The phrase refers to the process of producing the beverage, which involves “pulling” it as it is being prepared. Condensed milk and strong black tea are alternately poured between two glasses from a height, giving it a thick, foamy top.
- You may utilise the flight search on BusinessClass.com to find out which Champagne is served in First and Business Class on different airlines. Despite their best efforts, if there are any modifications that they missed, do let them know.
Services and Resources
- The luxury leather goods company Aspinal of London created the Malaysia Airlines Amenity Kit. It may be used by business class passengers flying between Kuala Lumpur and London, as well as to locations in Australia and East Asia.
- The navy Aspinal wash bag comes with PAYOT’s skin and body range (Lip Balm and the opulent Hand and Body Lotion), an eye mask, comb, earplugs, and socks.
- In addition to a heated blanket and pillow, Business Class passengers also receive a mattress cover. There are also slippers available.
Medium- and short-term hauls
- From its hub in Kuala Lumpur, Malaysia Airlines serves 16 domestic locations and a large number of regional destinations.
- Boeing 737-800 aircraft provide the vast majority of flights, with wide-body aircraft covering a few in-demand routes.
- The workhorses Boeing 737-800 are furnished with 16 Business Class recliner seats in a comfortable 2-2 configuration. The 42-inch pitch and 21-inch width of the chairs are both standard.
- They provide each passenger a cushion, a blanket, a personal 10.6-inch display, a leg rest, and a foot bar.
- Even short flights come with a prepared meal, although a small one, and a selection of non-alcoholic beverages.
- In addition to the traditional satay, medium-haul flights provide a more substantial three-course lunch menu. If the trip is longer than three hours, a bar is also offered.
Sustainability
- Malaysia Aviation Group released its MAG Sustainability Blueprint in April 2021 in response to growing consumer demand for environmentally sustainable corporate practices, with the objective of achieving net-zero carbon emissions by 2050.
- The airline has participated in carbon offset programmes since 2016, and it is concentrating on emission reduction and fuel conservation objectives (the more fuel-efficient Airbus A350 is helping with this).
- By 2025, other environmental objectives include using 50% biodegradable materials in flight and recycling and upcycling 50% of all waste from the ground and during flights.
- The trip search on BusinessClass.com offers CO2 emissions data for each aircraft. Our quality algorithms provide higher grades to flights conducted by the most modern and environmentally friendly aircraft.
The Malaysia Airlines FAQ
What is the best way to contact Malaysia Airlines?
Please call our 24-hour call centre at 1 300 88 3000 (from inside Malaysia) or +603 7843 3000 (from outside Malaysia) if you have any inquiries about Malaysia Airlines’ products and services (outside Malaysia).
How does business class on Malaysia Airlines feel?
The identical business class seat has been used by Malaysia Airlines for their long-haul Airbus A330 and A350 aircraft. The original design features standard paired seats for couples travelling together as well as a few “throne” seats for lone people, and the large and comfortable seat transforms into a fully flat bed.
Is a passport or visa necessary to travel anywhere with Malaysia Airlines?
Local laws define each location’s passport/visa requirements, which vary based on the destination and your nationality. Each passenger must have a current passport in order to enter each country included on the flight itinerary (as well as any required visas). If a passenger is refused entry and/or deported by local authorities, the airlines are not responsible.
If my passport expires shortly, can I still travel?
Your passport must be valid for at least six months after the date of travel. It is also vulnerable to countries with unique passport validity requirements, which typically need passports to be valid for considerably longer than the duration of your trip. Depending on your country of origin and other factors, this could change. If your passport expiration date does not comply with the local country’s requirements, you may be refused entrance depending on the limits of the specific country. This can lead to a refusal to board. In such cases, the airline shall not be responsible for providing any compensation or refund.
How may my Malaysia Airlines travel itinerary be changed?
You may access your reservation here to change your itinerary if you made it via malaysiaairlines.com. Please get in touch with the travel agent if you reserved via them. Your privacy is valued by them. It’s possible for travellers with the same booking reference to view certain personal information.
Who is not allowed to check in online?
Minor or young passenger travelling alone while unaccompanied (kid under the age of 12 who is not accompanied by his or her parents, guardians, or a passenger aged 18 years and older in the same cabin class and booking)
travellers who require specific assistance
passengers on codeshare flights or Malaysia Airlines-operated flights. Register as a Group (check-in more than nine travellers together)
Why are passport and visa information required at check-in?
Passport and visa information may be required for security reasons, as well as for immigration and customs officers’ purposes, depending on the entrance requirements of the target country.
Please make sure the data you provide is correct and current, as any mistakes might cause delays in immigration clearance and other issues once you arrive at the airport.
The passport information you supply should match the one you intend to use for travel.
Conclusion about Malaysia Airlines
Malaysia Airlines offers improved connectivity as a one-world Alliance member, offering hassle-free travel to up to 1,000 destinations in more than 170 territories and access to more than 650 airport lounges worldwide. It is unquestionably among the best airlines in the world. Try Malaysia Airlines if you can!