Air Asia started in 2013 as an ambitious project between AirAsia Aviation Group Limited and Tata Sons Private Limited. They are a youthful, aspirational airline that has expanded tremendously over the past eight years and are now an entirely owned subsidiary of Air India Ltd. Offering quick bookings, great value, and amazing discounts, AirAsia India has constantly used technology to improve operational efficiency and enhance guest experiences. They started out on the fundamental tenet that happy travelers translate into a healthy bottom line for the company. They have strengthened the domestic network and increased the reach into significant metro areas. They have the ability to connect 18 locations across the nation with more than a million passengers per month. About 2% of all carbon dioxide (CO2) emissions caused by humans are produced by the aviation industry worldwide. They started the road toward sustainability early on because they are a new organization. By incorporating sustainability principles into every aspect of the operations, they are putting themselves in a position to manage ESG risks and take advantage of possibilities brought about by ESG trends. The many operations and incoming logistics, ground and airside activities, flight operations, and a corporate headquarters are some of the sources of CO2 emissions they have throughout the value chain. They identified significant sustainability issues for the airline with the expert guidance of Tata Sustainability Group, paving the way for long-term success in determining the appropriate metrics for each issue, setting pertinent targets based on industry analysis, and developing action-based plans to achieve targets based on best practices from the aviation industry. The “Sustainability Spirit” is a core concept and an essential component of how they conduct business at AirAsia India. Their numerous programmes, which include Carbon Neutrality, Energy Consumption, Waste Management, Water Conservation, Sustainable Tourism, Governance, and Culture, are guided by this guiding philosophy. The awareness of sustainable operations has inspired us to implement changes that advance our cause towards a more green and better carbon efficiency management, thanks to the strong sustainability parentage of the Tata Group and the AirAsia Group.
OVERVIEW
Contents
Karnataka serves as the home base for the Indian low-cost carrier AirAsia India. Tata Sons and AirAsia Bhd collaborated to create the airline. After AirAsia Bhd sold its final 16.33c/o stake to Air India, Tata Sons now owns all of the airline. With Bangalore serving as its main hub, it started operations in June 2014. With Chennai International Airport serving as its primary operating base, AirAsia intended to launch operations to a number of tier 2 and tier 3 cities. KPMG predicted that the entry of AirAsia would lead to a new round of price competition, which would ultimately increase air travel and lead to some consolidation in the Indian aviation industry. In order to set up operations in India, AirAsia made a $50 million first investment and negotiated agreements with both online and traditional travel agencies. Tata Sons Private Limited and AirAsia Aviation Group Limited have partnered to form AirAsia India Limited, which has its main office in Bengaluru, India. Operation of AirAsia India began on June 12th, 2014. The airline provides comfortable leather seats, a wide range of hot meal options, and Red Carpet services. Dare to Dream, Be Guest-Obsessed, People First, Safety Always, Make it Happen, One AirAsia, and Sustainability Spirit are the cornerstones on which AirAsia India is built. AirAsia India has launched services to facilitate contactless travel, such as AirAsia Flyporter door to door baggage delivery services in Bengaluru, New Delhi, and Hyderabad and Red Carpet Priority Check-in, Boarding, and Baggage along with other exclusive benefits on airasia.co.in, as an airline that has consistently embraced technology to deliver operational efficiency and improve customer experiences.
SERVICES
Services offered by AirAsia are:-
Add on Packs for AirAsia Advantage:-
Enjoy the AirAsia Advantage when you choose an Add-on Pack, which comes with a variety of special bundles such as Hot Meals, Leather Seats, and Red-Carpet priority services.
Red Carpet :-
At AirAsia India, they think that their customers deserve to be treated like celebrities and given hospitality that makes them feel at home. Because of this, they have developed Red Carpet, a revolutionary solution that makes your pre-board and post-flight experiences healthy. Therefore, avoid the lengthy lines and carousel wait times.
- Preferential check-in Avoid boarding pass and luggage lines
- Preferential boarding Before anyone else, board our flights.
- Preferential luggage eliminate the wait after landing
Extra Seat on Air Asia :-
When you require additional personal space, you have the option to select Extra Seat(s) to increase your comfort and enjoy more flexibility. The Extra Seat(s) service is ideal for those who want to bring large, pricey, fragile luggage, musical instruments, or just want some alone time.
Premium Flex:-
Sometimes nothing goes according to plan. With AirAsia’s Premium Flex, you can practice limitless free rescheduling in the event of a change in plans.
Change Your Schedule Without Trouble:-
Any number of changes to your flight are permitted up to two hours prior to the departure time without incurring additional fees.
Select Your Favorite Chair:-
Choose your favorite normal seat for free from any of our luxurious leather chairs, or choose a hot seat at a 50% discount.
Enjoy the Delicious Treats:-
Pick from their expertly designed menu, which includes dishes created by MasterChef Kirti Bhoutika and other hot meals straight from the oven.
FlyAhead
Introducing “FlyAhead,” a solution that guarantees comfort, convenience, and flexibility. With the “FlyAhead” service, passengers who want to catch an earlier flight can easily choose this option on direct flights by getting in touch with the AirAsia Airport Counters. Subject to flight load, travelers who arrive at the airport six hours or more before their planned flight departure can choose the AirAsia FlyAhead option.
Launched for a cheap price of 1500 ,Your flying experience will be more comfortable with the “FlyAhead” service. All passengers who choose the AirAsia FlyAhead service will not be charged the 3,000 change fee or any applicable fare difference. For a reduced fee of 500, travelers who have purchased Corporate and SME fares can opt for this service.
Carry-On-Xtra
By selecting our Carry-On Xtra option to transport an extra 3 kg or 5kg onboard, you can make your trip hassle-free. So, bid adieu to the conveyor belt wait time.
FlyPorter:-
The ground-breaking FlyPorter service offers passengers traveling with AirAsia India the convenience of doorstep baggage pickup as well as the choice to continue their journey to their final destination inside the city after arrival with the freedom to travel light.
Baggage for International Connection:-
When taking a domestic AirAsia India trip and connecting to or from an international journey, passengers can now pre-book additional luggage. The additional bags will be in addition to the 15 kilos of free check-in baggage that is normally allowed on Economy Fares. Along with their 25 kg of free baggage, students traveling internationally can also pre-book their luggage at these special rates.
Additionally, reserve your international connecting baggage at the time of booking your trip, or reserve it later through Manage My Booking or at Check-in, up to 2 hours before takeoff.
Extra Baggage Fees
- 15 kgs for Rs. 3000
- 30 kgs for Rs. 6000
- 80 kgs for Rs. 12000
Services at the AirAsia India Lounge:-
Take advantage of having access to their cozy lounges across the nation. These amenities are offered to aid in your relaxation during extended layovers. Choose from a variety of dining, retail, internet, and media entertainment alternatives.
FlyBiz:-
For Small and Medium Businesses, use FlyBiz
With excellent advantages for hassle-free travel, we take care of your business travel needs to enable you to grow your company. They now offer FlyBiz for Small and Medium Enterprises.
Assured Group Domestic Travel:-
In collaboration with TATA AIG Insurance, AirAsia India offers multi-risk travel insurance coverage.
The following are covered by the travel insurance:
- Accidental Deaths (within 24 hours) Coverage of up to 7,50,000 Accidental Medical Expenses Coverage of up to 1,00,000
- Loss of Checked-In Baggage Coverage Up To 2,500 Permanent Total/Partial Disability Coverage Up To 5,00,000
- Up to $10,000 in coverage for flight delays
- Coverage for trip cancellation up to 10,000
- Up to $1,000,000 in coverage for emergency medical evacuation and up to $5,000 in coverage for trip interruption
- Up to 5,000 in Key Replacement and 5,000 in Missed Connection Insurance
India Charter Flights with AirAsia:-
Quality time away from the routine of everyday life is a terrific reason to start planning, whether it is for business travel, a destination wedding, or a long-awaited family vacation. They offer a first-rate end-to-end experience at AirAsia India, from the moment you contact them until you get to your destination and everywhere in between.
Shipping Services
Want something shipped? They have your back. They provide fast and safe delivery of packages throughout India. The variety of items that can be transported to your preferred location is covered by our cargo flights. The fleet of AirAsia India is specifically dedicated to carrying cargo and freight. Guests can regularly get real-time information on delivery with the aid of real-time tracking.
Customer support:
An extraordinary response time is provided for inquiry resolution by our Customer Happiness support staff. Tia, is their multi-tasking chatbot, can assist with your difficulties via WhatsApp as well as on our website airasia.co.in and app. She can respond to your questions in both English and Hindi.
- +1 6360 012345 for Whatsapp
- Call us at: 080-466-2222 or 080-666-2222.
Safety Procedures:-
By airlineratings.com, which gave it the highest safety rating of 7/7 and zero incident reports.
In the event of suspected or positive results, specific processes and actions must be taken right away. Covid-19 instances to handle all conceivable situations. Rigorous adherence to sanitary standards: every aircraft makes a nightly return to base for a thorough cleaning. They take great satisfaction in preserving a secure environment. To protect health and safety, all of the crew members and ground staff adhere to social distancing rules, wear PPE, and undergo thermal screening.
Following rigorous guidelines, they closely monitor international best practices, collaborate with regulators and medical experts to stay informed about health and safety, and guarantee strict adherence to strict guidelines. All of their aircraft include HEPA (High Efficiency Particulate Arresters) aviation filtration systems, which remove 99.999% of airborne pollutants like viruses and germs and dust particles. These filters perform at a level comparable to those employed to maintain the quality of the air in operating rooms of medical facilities. Their disinfection checklists also adhere to the recommendations made by the WHO, ICAO, and IATA.
ARE KIDS PERMITTED TO TRAVEL BY THEMSELVES?
Children who are younger than 12 (on the date of departure) are not allowed to travel alone. They have to go with an adult who is at least 18 years old. The accompanying adult must sit next to the youngster.
Young Passengers Traveling Alone are children between the ages of 12 and 16. (YPTA). Only once a parent or legal guardian signs the Release and Indemnity Form for Acceptance of YPTA will all YPTAs be permitted to board (available at the check-in counter). The parent or guardian is required to wait at the airport until the airplane takes off. This is to make sure that, in the event of a flight cancellation or delay, no YPTA is left unattended.
Please be aware that a meet-and-assist or pre-boarding service will only be offered if the parent or guardian wants it. A YPTA is not regarded as an adult and is not permitted to travel with children under the age of 12.
Guests who are under 18 but between the ages of 16 and 17 may travel without filling out any paperwork and will be treated as adults. They cannot, however, travel with a child who is younger than 12 years old.
Steps for
Ages 0 to 2 years old*:
- Step 1: Go to airasia.com and log in as a member as the first step.
- Step 2: Navigate to “My Bookings” and select “Manage” for the specific booking.
- Step 3: Select “Manage Booking” Step 4: For the specific traveler, scroll to the “Guest Details” section and select “Add Infant.”
- Step 4: Complete the following information: Name, gender, and birthdate
- Step 5: Following the addition of the child, click “Confirm changes.”
- Step 6: Payoff is completed in Step 6. The newborn fee specified in the fee schedule will apply to you.
For children ages 3 to 12:
In order to add a child guest, you must come into our sales office. Please bring your itinerary with you as well as the child’s original identity card or passport for booking and verification purposes.
HOW CAN YOU SPOT TELEPHONE OR EMAIL SCAMS WHILE BOOKING ON AIR ASIA?
If you are dubious of an email’s legitimacy, they politely suggest you not to divulge any personal information, respond to texts, download or open files, or click on any links within them. If you ever receive one of these emails, please delete it right away.
Email scams:
- If you receive an email claiming to be from AirAsia India and requesting for money, personal information, a login ID, or a password, consider it like any other spam. The email may contact visitors under a phony name and pretend there is an unpaid balance that has to be transferred to a different bank account.
- By asking the recipient to “respond to” another email using an address like “…[email protected]” or “……@airasiacampaign.com,” the true sender of an email can be concealed. Please don’t respond to these emails.
- Particularly for trip itineraries or bills, documents may be falsified using the AirAsia India logo that has been duplicated from our website. In order to steal login credentials, the email may ask recipients to click on a link and seek login information.
- All official emails from AirAsia India finish with the domain “@airasia.co.in.” Please contact their customer service if you have any questions.
- They advise that you immediately notify your local law enforcement of the incident if you believe you may have been the victim of an email scam. This is how you identify a legitimate itinerary and boarding permit for AirAsia India
- Never a.zip file; always a link to airasia.com in emails. The email will also include your itinerary and booking reference. Only emails from an airasia.co.in email address are sent from us.
Scam Phone Calls From AirAsia India:
- Some visitors have reported receiving automated calls posing as AirAsia. Depending on the area, phone numbers could appear to be accurate, but thanks to internet phones, con artists can essentially call from anywhere.
- AirAsia India exclusively communicates directly with passengers (they do not use an automated phone system). It is urged that recipients refrain from entering their personal information or answering machine prompts.
- Scammers use a variety of techniques, such as harvesting programmes that search via multiple online sources to collect visitor information.
- People who are not necessarily their guests may also have received a similar phone call because the targeted victims are not just AirAsia India passengers.
Fake Social media pages for AirAsia India:
- Some social media pages publish advertising campaigns for the general public. Please disregard any deals or articles shared by these pages. On the official social media accounts, they frequently update their special offers and events. Please contact their customer service if you have any questions.
- Watch out for surveys, prizes, and contests that seem too good to be true.
- Posts from freshly formed bogus accounts, scant information regarding promotions, grainy, suspicious-looking photos, and a tonne of typos and grammatical problems.
- Clickbait that contains links that take viewers to different phishing websites
- Oversharing on your own account could make you a target for scammers who want to take advantage of you.
HOW DO I CHANGE THE TIME OR DATE OF MY FLIGHT?
You can alter the time or date of your reservation, but there may be a modification fee and/or fare difference in addition to the price you already paid for your previous purchase.
The following conditions must be met for flight adjustments after a booking number has been issued: No adjustments are permitted within forty-eight (48) hours of the scheduled flight departure time. The following conditions must be met in order for the charges for flight changes outside of 48 hours of the scheduled flight departure time to be covered:
- The passenger will not be reimbursed for the difference in fares if a lower fare is available
- If the new flight is in a higher fare class than the canceled flight,
- The passenger will be responsible for paying the difference in fares before the cancellation or change can be made;
- The change is not final until they issue you a new itinerary and/or booking number.
- Route alterations are not permitted.
HOW CAN YOU MODIFY YOUR FLIGHT?
Before your cut-off period, you can modify a flight booking (new departure date or time) via My Bookings. Please be aware that changing a flight is subject to a number of restrictions.
Please follow the instructions below to change your flight:
Step 1: Log in to My Bookings and choose the specific booking for which you wish to make a flight adjustment by clicking “Modify.”
Step 2: Select “Change/Upgrade Flight” under the “Edit Itinerary” column.
Step 3: Choose a new departure date or hour. Please be aware that the new departure time cannot be later than the initial arrival.
Step 4: If you did not already do so while making your initial reservation, you can choose to buy add-ons (meals, baggage allowance, Pick-A-Seat, and insurance) after picking your new flight date and time.
Step 5: Verify your schedule.
Step 6: Select “Confirm changes and pay” on the payment screen. After changing your flight, the amount you must pay will show up when you click.
Note:
- Once you receive your revised travel itinerary, you will need to self-check-in once more after the payment was completed.
- If there is an unpaid balance on your booking, you will not be permitted to check in or board. Before taking off, double-check that all payments have been made.
CAN I CANCEL MY TRAVEL AND PACKAGE IF I AM SICK?
If a visitor is unable to travel because of a significant illness, ailment, or medical procedure (such as hospitalization): The unused sections of the entire booking will be refunded, minus any non-refundable fees and charges. If you are unable to travel during the trip period, please send a copy of your legitimate medical records by choosing “Holidays” in the customer support system, AVA.
If it’s because of a serious sickness or other medical condition that affects a member of the immediate family, the unused amount of the flight booking will be refunded (excluding non-refundable fees and charges). To the Customer Support, please send a copy of the death certificate and documentation of your relationship, such as a birth or marriage certificate. (If the dead were scheduled to fly, the booking will not be charged a cancellation fee.)
How Can I Change My Reservation?
On airasia.com, under “My Bookings,” you can modify the following reservations:
- Dates and timings for flights
- Guest information
They only permit changes to your gender identity. Please select “Booking Changes” and then “Change of Guest’s Details” in the chat window with AVA if you want to change the spelling of your name or your birthdate.
- Contact information
- Pre-order or raise the allowed amount of checked baggage
- Pre-order or alter the in-flight menu
- Choose your own seat or a different one
- Superior class (only applicable to flight numbers beginning with D7)
Please start this process with your travel itinerary set. Please be aware that in addition to payments due for brand-new purchases, any changes to a confirmed booking will be subject to a change fee. These costs are available here. Be advised that some modifications might not be accepted for discounted fares. For information on permitted adjustments, please refer to the travel advice and terms and conditions of carriage in your travel itinerary.
If you have made your flight reservations through specific AirAsia-supported travel websites and agencies, you can also search and manage your flight reservations.
HOW DO I FIND MY BOOKINGS?
The email address you provided when making your reservation will get a copy of your travel itinerary. You can check in from there or view and print your reservation there. Alternatively, you will require a loyalty member account if you wish to make changes to it. Please follow the suggestions below:
For loyalty members
- Enter your email address to log in, then click “Manage Booking.”
- To see the other reservations made using your member email address, scroll to the bottom of “My Bookings” and click “View Other Bookings.”
- Click on “Link” on the “Booking(s) Found” screen that appears next.
- When prompted with the notice below, click “OK.”
- When your booking has been successfully linked, you will receive the message “Booking has been linked to your member account.” To access your list of reservations, click on “Manage Booking” next.
The booking will now show up on your list. From this point forward, you can either “edit” or “check-in.” If you have made your airline reservations through specific AirAsia India-supported travel websites and agencies, you can also search and manage your ticket bookings.
For non-loyalty members: To sign up as a member, use the same email address that you used to make your reservation. After registering successfully, carry out the instructions above.
If you are still unable to locate your reservation, please check with your bank or access an online bank statement to see if any transactions were made. If no transactions were found within 45 minutes of the time of your reservation, your transaction was unsuccessful, and you might need to make a new reservation.
If you were charged, you might have entered your email address incorrectly when making your reservation. Please start a chat with a member of our customer service team.
SWOT ANALYSIS OF AIR ASIA
SWOT analysis of Air Asia examines the company’s opportunities, threats, weaknesses, and strengths. The internal components in the SWOT analysis of Air Asia are its strengths and weaknesses, while the external factors are its opportunities and threats. SWOT Analysis is a tried-and-true management method that allows a company like Air Asia to compare its operations and performance to those of its rivals. One of the top names in the airline industry is Air Asia. In order to strengthen its position in the market, Air Asia can focus on developing its strengths and opportunities while addressing its weaknesses and threats with the aid of a SWOT analysis.
Strengths of Air Asia
- The major elements of Air Asia’s business that provide it a competitive edge in the market are considered its strengths.
- The strength of a brand can be attributed to a variety of things, such as its financial standing, skilled personnel, distinctiveness of its products, and intangible assets like brand value.
- The following are Air Asia’s SWOT Analysis strengths:
1. Effective Promoter
2. A reputable LCC with headquarters in South East Asia
3. It operates in more than 25 nations and serves more than 400 foreign and domestic locations.
4. It has affiliates in Thailand, Indonesia, the Philippines, and Japan.
5. Its fleet size is close to 300 aircraft.
Weaknesses of AirAsia
- A brand’s shortcomings are specific areas of its business that can be improved to strengthen its position.
- Some flaws can be described as qualities that the business lacks or in which the competition excels.
- The Air Asia SWOT Analysis has the following weaknesses:
1.Not on as many routes as the industry leaders
2. Vigorous competition in its industry
Opportunities with Air Asia
- Any brand has the potential to improve in certain areas in order to grow its customer base.
- Opportunities for a brand can include geographic expansion, product enhancements, improved communication, etc.
- The opportunities in the SWOT analysis of Air Asia are as follows:
1. There is an increase in travel from India, and Indians favor low-cost airlines since they are thrifty.
2. Has established itself as the principal LCC in Southeast Asia
AirAsia Dangers or Threats
- Any firm may face risks in the form of elements that could harm its operations.
- Threats can come from a variety of sources, including increased rival activity, shifting governmental priorities, alternative goods or services, etc.
- The following are the threats identified in Air Asia’s SWOT analysis:
1. Increased Fuel Prices
2. Increasing Labor Prices
3. The emergence of other LCCs
Competitors of Air Asia
- In the market, a number of companies are vying for the same group of consumers.
- The top 3 opposition to Air Asia are listed below:
Jetstar Airlines
Tiger Airways
SilkAir
Thus, the SWOT analysis of Air Asia is complete here.
FAQ
When can I begin using AirAsia WiFi while flying?
Once the aircraft reaches a height of 10,000 feet, the in-flight WiFi announcement is made, or the seatbelt sign is turned off, you can begin utilizing airasia wifi. Please be aware that when the aircraft descends below 10,000 feet, the service will automatically end. Only in-flight entertainment will be available when flying within Indian territory; the Internet service will be turned off due to national limitations.
Can I reserve my seat if I have special needs?
Yes. Through “Manage Bookings,” web check-in, or even the airport check-in desk, you can reserve a seat during the booking process. All seats are subject to availability because each flight is different. The emergency exits will not, however, accommodate guests with special needs, decreased mobility, or eyesight impairment. The guest’s security and comfort are taken into consideration when doing this. Additionally, people with mobility issues should not be sitting next to each other across the aisle. They advise pre-reserving seats as soon as you buy your flights. If you are traveling with friends or family, making reservations in advance helps guarantee that everyone is seated together.
How can I track my flight status?
You must input the departure date, arrival station, and flight number to check the status of your flight. You will then be given the flight’s scheduled, predicted, and actual times. Please be aware that only flights for the previous day, the current day, and the following day are eligible for this information. All reservations should include the guest’s personal contact information as well as a backup phone number due to the introduction of different safety measures in response to Covid-19. This is to make sure that if there are any airline delays or itinerary changes, our visitors are promptly informed.
Can I change my seat after I’ve made my choice?
You have up to four hours before departure to pre-book or change your seat selection. These modifications can be made using ‘Manage Bookings,’ at web check-in, or even at the airport check-in counter. Please keep in mind that changing seats will cost you extra money, so plan ahead. Once you’ve boarded, you can’t change your seat.
Is it allowed for me to use any electronic devices during the flight?
Authorities prohibit the activation of electronic equipment onboard all flights during takeoff and landing for safety concerns. Cellphones, smartphones, tablets, laptops, portable recorders, CD players, electronic games, and transmission devices such as radio-controlled toys and walkie talkies are examples of such goods. Hearing aids and pacemakers, on the other hand, are approved for medical reasons.
How can I find out my seat number on the plane I reserved?
Your seat assignments will be made automatically if you didn’t choose to purchase Pick-A-Seat when booking your trip, through “Manage Bookings,” or four hours before departure while checking in online. After check-in is complete, your seat number will be shown on the boarding pass.
What if I accidentally leave something behind?
Please be aware that airport security personnel at the screening and checkpoint are not employees of AirAsia India. They will retain ownership of any items left behind at the checkpoint and won’t give them to AirAsia India. To find out where any items left behind are, I suggest that you head to the airport security office. Items that are taken away or confiscated due to security concerns or non-compliance won’t be given back. If you lost your phone while flying, kindly go to the lost property desks at the appropriate airport. The airport authorities will receive any things discovered at the airport terminal. Onboard the aircraft or in the airport terminal, they accept no liability for lost or missing personal items.
CONCLUSION
In handling demand from all across the world, Air Asia has experience, expertise, and capacity. The rumored order for 100 new Airbus aircraft will expand AirAsia’s menu of services. AirAsia can currently be accessed 24/7 from any location. Customers can contact them with the use of the internet booking service, subsidiaries and affiliates, sales offices, and authorized travel agencies. Additionally, the website’s support for multiple languages enhances its usability. In conclusion, with more than 10 shipping facilities around Asia, Air Asia has emerged as one of the region’s most successful and rapidly expanding airline firms. The largest contribution to its procedure is Airasia’s best choice for a low cost airline provider. due to the success of air Asia’s low-cost approach. Other airlines are starting to move in on the low cost and low price market by providing the most modern and high-quality airline services.