With more than 3.2 million members in Australia, New Zealand, Singapore, India, Hong Kong, the US, and the UK, Luxury Escapes is an online travel agency for lodging and ticket reservations that provides limited-time trip packages at discounted rates. Lux Group Limited, a privately held company with headquarters in Melbourne and which was established in 2009 by Jeremy Same and Adam Schwab, is the company that owns Luxury Escapes. With offices in Sydney, Melbourne, Bangalore, and Singapore, Lux Group employs more than 250 people worldwide. Lux Group is a participant in a joint venture that contains the Scoopon, Cudo, and TreatMe brands in addition to Luxury Escapes.
Can I modify the dates of travel on my package?
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- To provide each Luxury Escape with as much flexibility as possible, they work closely with their partners. You can check your available date modification options on your My Escapes page under Manage Booking then Modify Dates.
- Options for changing the date that might be available include: Changing the date to an alternate date that is shown on the booking calendar. It should be noted that date adjustments are typically permitted up to 21 days before check-in, according to the date change policy of the offer you have purchased.
- Click Manage Booking, followed by Fine Print, to view your date change policy. Put off your escape until you’re prepared to choose your departure dates.
- Keep in mind that each of these choices depends on seasonal surcharges and availability. The Terms & Conditions must be followed and are subject to any changes to booking dates.
- Date changes are subject to the rate’s cancellation policy for Lux Premium Collection and Lux Partner Properties. For more details, read the offer’s fine print or your reservation confirmation. Due to the high demand and short 7-day purchase period for Last-Minute Escapes, date changes are not permitted.
Can I cancel my package?
- For their Limited Time Lux Exclusive packages and Luxury Escapes Tours, Luxury Escapes offers a 7-day change of mind guarantee, enabling customers to cancel for a full refund as long as they do so at least 21 days before the check-in date. Outside of this assurance, there are no refunds for the packages.
- While they provide a 48-hour refund guarantee for cruises, the terms and conditions of the airline apply immediately after booking flights.
- Their Last Minute Escapes, Lux Premium Collection, or Lux Partner Properties are not covered by the 7-day money-back guarantee. Bookings for properties from the Lux Premium Collection and Lux Partner Properties are subject to certain terms and conditions based on the rate you paid.
- In your account’s My Escapes area, you can view your cancellation policy. If your reservation is subject to cancellation:
- Click Manage Booking on the appropriate package on the My Escapes page.
- Click Cancel Booking after navigating to the Your Room section of the page.
- The choices for canceling the order will be laid out for you. Choose your refund option, then click Next.
- If you choose Luxury Escapes credit, the remaining sum will be added right away to your account. The money will return to the credit card used for the purchase in 1-3 business days if a cash refund is available.
- Please be aware that the package is not refundable if you cancel outside of your cancellation policy. Please see some options that might work for you below:
Travel Protection
- We hope that your travel insurance will be able to help if you are unable to go on the dates you had planned. To aid in this procedure, they can give you a letter of cancellation.
Change of Date
- Check the My Escapes section of your account if you need to make changes to your reservation for advice. If you have a friend or family member who can travel, they might be able to give a free name change on the reservation.
- Please get in touch with their customer support team at any time for help with one of these substitute choices.
How do I get the “Buy Now, Choose Dates Later” package?
If you’re prepared to choose your travel dates, adhere to the brief and easy instructions below.
- Register with Luxury Escapes.
- Access My Escape
- View Details about your upcoming escape by clicking.
- Choose “Book dates now.”
- Verify the number of passengers (surcharges may apply)
- Utilize the booking calendar to see the prices and available dates.
- Continue to add experiences to personalize your getaway
- To finish your order and reserve your dates, review and pay.
What if Dates are not available?
Their reserved space is contingent upon availability. If the dates you want aren’t available, they can be booked up, or the hotel might have a blackout period.
If you’re not open to changing your dates, then their Support Team can look into other possibilities for you. They can look into the availability of accommodation upgrades. If there is availability for your selected trip dates, their support team can check.
Can you change your name?
- The Primary Contact Name for their lodging packages is modifiable. Please be aware that there are stricter requirements for flights, and only name modifications are allowed in those cases.
- Their Support Team can help you further if you click the “Contact Support” option below and submit your request.
What to do after I purchase my package?
- You’ll get an email confirmation with your travel dates if you chose them during the booking process. Nothing else needs to be done (although you are welcome to take a printed copy of your confirmation when you check in).
- If you choose the “buy now, pick dates later” option, you can choose your trip dates whenever you like throughout the booking window by choosing the package you purchased in the “my escapes” part of the Luxury Escapes website.
- Please choose your dates as soon as you can after making your purchase because they are subject to availability and have limited allocations. To view available dates on the booking calendar, just go to My Escapes.
- Please get in touch with customer support so they can ask the hotel about alternate dates if there are none available (this will not be guaranteed).
What can I do if I forgot my password?
- You can reset your password if you forget it or alter it for security reasons.
- You will need to log out of your Luxury Escapes account to reset your password. You can find this by selecting the “Account” button and then “Log out.
- Please click the “Forgot your Password” option located beneath the password field before attempting to log back in. Your registered email address will then be required.
- If the automatic email that should have been sent to you didn’t arrive, your email provider might be blocking our emails.
- Checking your junk mail should be your first step. Please add them to your safe sender list if you receive emails from them. The email will seem as follows:
- Please click “Reset Password” and adhere to the instructions to complete your password reset after receiving their password reset email.
Where can I find my Booking ID?
- Your email confirming your transaction contains the booking ID. It will typically consist of six letters and numbers, such as A1B2C3, and serve as your unique number for the package you have purchased, ensuring that our partners can confirm that your package is legitimate.
- Your booking ID will be longer and numerical if you have purchased a Lux Partner Property; it will typically be 13 digits long.
- Please take note that the email address you used to register will receive your confirmation. Check your Account Details to verify your registered email address.
Do you have trouble finding your booking confirmation?
- Visit My Escapes.
- On View Details, click
- Send Confirmation Email Again
- If there are still problems, check your junk mail folder carefully.
- If you bought your flights online, keep in mind that the flight reference numbers will differ from your booking ID but will also be shown in My Escapes.
- Your electronic tickets, which are delivered through email within seven days of your order and have the same format as our booking IDs, will also have your flight reference number (also known as a PNR reference).
How can I schedule my experience date and time, and when is this necessary?
- Depending on the experience you have purchased, there are two methods for you to choose your dates. Your booking instructions can be found when you look at your purchase under “My Escapes.” Through “My Escapes,” instant booking choices let you choose the dates.
- Please check your mailbox if your experience does not provide “immediate booking,” since your tour provider should have sent you an email.
- Please get in touch with their customer support team if, seven days after making your purchase, you have not received an email and your departure is less than two weeks away.
- To guarantee you obtain your selected date and time, they advise reserving your experience as soon as possible. Experiences should be reserved at least two weeks before departure.
Is it possible to buy a Luxury Escape as a gift?
- Absolutely. When checking out, you can choose the recipient’s desired trip dates and provide their name if you are aware of them. If the date, later on, doesn’t work for them, they can change it.
- A Buy Now, Book Later package, on the other hand, enables clients to choose the data themselves. The package will be in their name when they choose their dates. It will be connected to your account up to that time.
- With their gift cards, you can give the lucky recipient even more freedom by letting them select their bundle.
- The Luxury Escapes Gift Card is a gift that everyone is sure to adore, whether you’re buying for a particular someone, a friend, a family member, or even a customer, client, or employee.
- The best part is that they can reserve any getaway they choose with the maximum flexibility of three years’ validity.
Why choose Luxury Escapes to book your flights?
- With over 2 million satisfied customers and counting, Luxury Escapes is one of Australia’s travel firms with the quickest growth and best reputation. They don’t charge credit card processing fees and provide excellent rates with airlines across the world.
- You can always rely on Luxury Escapes to provide you with a terrific deal. Give them a call if you need help with more difficult itineraries that are not shown online.
- You can count on Luxury Escapes to help you with any flight delays or changes if something unexpected happens either before you leave or while you’re on the road. Every day of the year, their knowledgeable crew is here to help at any time. Additionally, they belong to ATAS and IATA.
What methods of payment do they accept?
The company Luxury Escapes is happy to offer a variety of payment methods. Please be aware that all reservations must be paid in full to be confirmed. Please be aware that there are no payment costs.
Options for payment
- All nations accept credit and debit cards with the Visa, Mastercard, and Amex brands.
- Discover cards, China Union Pay (exclusively in Australia) (US only)
- Gift Cards for Luxury Escapes
- Promo codes for Luxury Escapes
- Options for interest-free installment payments
- Transactions with Qantas Frequent Flyer Points in Indian Rupees
Credit Cards
- Australian clients can purchase gift cards at Woolworths and Big W in-person or online through our website.
- Credit for Luxury Escapes is good for 12 months.
- When you check out, any available credit will be instantly applied to your purchase.
- coupon codes
- Reference numbers
- Promotions
- Be aware that bookings for flights or Lux Partner Properties are not eligible for promotion codes.
Options for interest-free installment payments
- Currently, various markets offer possibilities for interest-free installment payments:
- 12 months interest-free credit for Latitude purchases above A$999
- LatitudePay offers 10-week installment payments for purchases under A$999. Shop now and pay later with Klarna for transactions under A$2,500.
- Shop now and spread the cost of up to $2,000 over six weeks.
- Payment options in Indian Rupees (INR) include American Express, Diners Club, and debit and credit cards issued by all major banks on the Mastercard, Visa, or Rupay platforms.
- All significant Indian banks offer NetBanking for online banking transactions.
- Bank Transfer – Direct bank transfer through NEFT or IMPS to Luxury Escapes’ fictitious bank account. To use this service from India, call 1800 1200 336.
Is there a cost to make a reservation with Luxury Escapes?
- You will be charged 1% of the total booking cost for any reservations that include lodging (except from those made through low-cost airlines, which are subject to additional costs), up to a maximum cap that varies by the nation in which you reside.
- Please be aware that there is a price associated with booking flights on Low-Cost Airlines or on their own. These are per reservation, not per individual. Note that even with their fee, they are frequently the most affordable choice. Please refer to luxuryescapes.com/flights-policies for information on the rates.
Change – Luxury Escapes will charge a fee along with any relevant airline fees and fare/tax difference owed if you decide to make changes to your reservation. Please be aware that not all fares are subject to cancellation or change fees. However, you will be charged per person/ticket as follows when such fares can be amended or canceled:
- $50 Australian for domestic, New Zealand, and the Pacific. International: AUD $70
- 60 Euros for Europe
- $400 Hong Kong Dollars
- Domestic in New Zealand: $55 NZD $75 NZD internationally
- 70 SGD from Singapore
- 40 GBP from the United Kingdom
- $50 USD for the United States
Cancellation – Luxury Escapes will charge a fee in addition to any applicable airline fees if your reservation allows a refund. Please be aware that not all fares are subject to cancellation or change fees. However, you will be charged per person/ticket as follows when such fares can be amended or canceled:
- Domestic/New Zealand/Pacific in Australia: AUD $80 $220 AUD internationally.
- Europe: 140 Euros
- $1250 Hong Kong Dollars
- Domestic in New Zealand: $85NZD $235 NZD internationally.
- $200 Singapore Dollars
- £120 in the United Kingdom
- $170 USD for the United States
Can I extend my hotel stay by an additional night?
- Although the length and inclusions of their Limited Time Lux Exclusive packages are often negotiable to provide you the greatest price, this is disappointing.
- To extend your stay, you can combine two or more of their packages. As an alternative, you might think about adding an extra night to a single package so that you can check in early or check out late.
- For instance:
- Visitors stay six nights on the Gold Coast, but we only have three- and five-night packages available.
- Purchase two three-night packages to make a total of six nights.
- Our only three and five night packages are for guests staying four nights on the Gold Coast.
Option 1: Book the five-night package and use the extra night for an early check-in as their flight arrives at 9am and standard check-in isn’t until 2pm. This way, they’ll each enjoy an extra breakfast.
Option 2: Purchase the three-night package and reserve an additional night directly via the hotel. You might be shocked to learn that frequently the additional hotel night costs more than the price difference between our packages.
When looking at their monthly calendar, you can manually alter the arrival and departure dates if you are making a flight reservation. Get in touch with them for further details if you need advice or help with this.
As an alternative, think about booking one of our Last Minute Escapes hotels or a hotel from our Lux Premium Collection or Lux Partner Property.
What happens if I have to change my flight plans?
- They can help, but there will be extra fees. The Luxury Escapes change fee, the airline’s change fee, and any fare and tax differences between your previous fare and your new fare are the usual expenditures.
- The prices will vary depending on the fare you have booked; generally, changing a lower fare is more expensive than changing a higher charge.
- If you do need to change your flights, we advise that you do it as soon as possible. Within 72 hours of departure, several airlines do not permit adjustments.
- It should be noted that adjustments can usually be self-served via the airline’s website if you booked with a Low Cost Airline.
- Please get in touch with the airline directly for assistance if adjustments need to be made on your day of departure.
- Please let them know right once if you need to adjust your hotel reservation as well.
- Please click the “Contact Support” tab below with your request if the information above is insufficient to answer your question.
- Our devoted customer service team will be happy to help you further.
FAQ
How long does it take to verify information?
Within 24 hours of receiving your similar package, Luxury Escapes will analyze it and contact you to confirm acceptance. they will match the price of the equivalent package if they find it to be less expensive. If the Equivalent Package is not found to be comparable to or less expensive than the Luxury Escapes package (based on the aforementioned criteria), they will work with you and propose vacation options changes to your interests.
Whose price demands will Luxury Escapes accept?
Airlines, other travel providers in your nation that offer an Equivalent Package for online booking, except specifically the hotel’s own website. Online travel agencies (OTAs). The proof must be delivered via email, including a screenshot or printed copy, clearly identify the website where the equivalent package is offered, and make note of any additional costs.
Do I have to decide on my trip dates right away?
When choosing a Limited Time Lux Exclusive package, you have the option to select your dates immediately or to “Buy now, choose dates later” and select your dates later. You must purchase flights by the specified dates of travel. When you reserve the escape, you must choose your travel dates for all other package kinds.
What kind of things can I buy with a Luxury Escapes gift card?
Gift Cards can be used to pay for Luxury Escapes packages that are purchased online or over the phone with our advisers. These packages include airfare and experiences. It should be noted that gift cards can only be used to pay for airfares when they are booked along with an accommodation package and not on their own. Multiple gift cards may be combined for your purchase. Please be aware that credits lose their validity after three years.
Can I buy tickets even without a Luxury Escape?
You may be able to reserve flights even if you are not taking a Luxury Escape, depending on where you live. With costs this low, why not? There are currently additional countries where they sell standalone flights, including Australia, New Zealand, Hong Kong, Singapore, the United Kingdom, and the United States. Please click the “Contact Support” option below with your request if the information above is insufficient to answer your question. Their devoted customer service team will be happy to help you further.
Why am I unable to edit my booking online if flights are involved?
You will need help from their flights team to make changes to your reservation because each airline has different change/cancellation procedures and costs. For individuals impacted by COVID-19, they will contact you regarding your flights. However, they are prioritizing based on departure date, focusing on those traveling within the next 14 days, so you may not have heard from them yet if your trip is more than a fortnight away. Please click the “Contact Support” option below with your inquiry if the information above is insufficient to answer your question. Our Support Team will then be able to help you further.
Can I reschedule my flights?
For assistance, kindly get in touch with them as soon as possible. Please be aware that some fees will be subtracted from any potential refund. These include, but are not limited to, the cancellation cost charged by the airline (which is determined by the fare you have paid) and the cancellation fee charged by Luxury Escapes. At the time of booking, these are made known and accepted. If you do need to change your travel plans, we advise doing so as soon as possible. Refunds from the airline to Luxury Escapes can take up to 12 months, but they usually take 8 to 12 weeks. They will process the refund back to the original method of payment as soon as they receive your funds.
CONCLUSION
Luxury Escapes is an online travel service for accommodation and ticket reservations with over 3.2 million members in Australia, New Zealand, Singapore, India, Hong Kong, the United States, and the United Kingdom. Lux Group Limited, a privately held company with headquarters in Melbourne and founded in 2009 by Jeremy Same and Adam Schwab, owns Luxury Escapes. Lux Group employs over 250 employees worldwide, including offices in Sydney, Melbourne, Bangalore, and Singapore[citation needed]. Lux Group is a partner in a joint venture that includes the Scoopon, Cudo, and TreatMe brands, as well as Luxury Escapes.
